Frequently Asked Questions
Ordering & Payment
Q: How do I place an order?
A: Simply browse our store, add your favorite items to the cart, and proceed to checkout. You’ll need to enter your shipping details and choose a payment method to complete your order.
Q: What payment methods do you accept?
A: We accept all major credit/debit cards (Visa, Mastercard, American Express), PayPal, and Shop Pay for a fast and secure checkout.
Q: Will I receive an order confirmation?
A: Yes! The moment your order is placed, we’ll send a confirmation email with all the details. If you don’t see it, please check your spam folder.
Shipping & Delivery
Q: Where do you ship?
A: We are proud to offer fast shipping across the United States.
Q: How long will it take to get my order?
A: We process orders within 24-48 hours. Standard shipping typically takes 3-7 business days. You will receive a tracking number via email once your order ships.
Q: Do you offer free shipping?
A: Yes! We offer free standard shipping on all orders within the USA.
Returns, Refunds & Exchanges
Q: What is your return policy?
A: We offer a 30-day money-back guarantee from the date you receive your item. If you’re not completely satisfied, you can return the product in its original condition for a full refund.
Q: How do I start a return?
A: Please contact our support team at order@americansdeals.com with your order number. We’ll guide you through the simple process and provide a return authorization.
Q: How long does a refund take?
A: Once we receive your returned item, we will process your refund within 5-7 business days. The refund will be issued to your original payment method.
Product & Support
Q: Are your products compatible with my phone?
A: Our products are designed specifically for modern iPhones and Androids. For MagSafe items like our MagSafe Tripod Pro, compatibility includes iPhone 12, 13, 14, and 15 series most Android phones. Specific compatibility is always listed on each product page.
Q: What if I receive a defective product?
A: Your satisfaction is our priority. If an item arrives defective, contact us immediately with your order number and a photo/video of the issue, and we will send a replacement right away.
Q: How can I contact customer service?
A: The best way to reach us is via email at order@americansdeals.com. We’re here to help and typically respond within 24 hours on business days.
Discounts & Promotions
Q: How can I get a discount on my order?
A: Subscribe to our newsletter at the bottom of our homepage to receive a welcome discount and be the first to know about exclusive promotions and flash sales!
Q: Do you have a student or influencer discount?
A: We love supporting our community! Please reach out to us at order@americansdeals.com with some details, and we’ll see what we can do for you.
Still have a question?
We’re always happy to help! Don’t hesitate to contact our friendly customer support team at order@americansdeals.com.